1. Overview
This Refund Policy describes the conditions under which Jacky Group of Companies Inc. may provide refunds for services purchased through our platforms. We are committed to fair and transparent handling of all refund requests.
2. Refund Eligibility
Refund eligibility depends on the specific service or subscription purchased. Not all services or purchases are eligible for a refund. In general: Subscription services may be eligible for a prorated refund if a cancellation request is submitted within the eligible window defined for that service. Fees associated with services already delivered, consumed, or completed may not be eligible for refund. One-time service fees are generally non-refundable once the service has been rendered. All requests are reviewed on a case-by-case basis.
3. How to Request a Refund
- Submit your refund request to support@jackygroupofcompanies.com
- Include your full name, email address associated with your account, and order or subscription reference number
- Describe the reason for your refund request in detail
- Requests must be submitted within the applicable eligibility window for the service purchased
- We will acknowledge your request within 2 business days
4. Review Process
Upon receipt of your refund request, our team will review it and notify you of the outcome within 5 to 10 business days. We may request additional information to process your request. Approval or denial of a refund request is at the sole discretion of Jacky Group of Companies Inc., subject to applicable law.
5. Refund Processing
Any approved refund will be processed using the original payment method used at the time of purchase. Refunds may take up to 10 business days to appear on your statement, depending on your payment provider. We are unable to issue refunds to a payment method different from the one used for the original transaction.
6. Non-Refundable Items
- Services that have already been fully delivered or consumed
- Setup fees, onboarding fees, or one-time configuration charges
- Subscription fees for periods that have already elapsed
- Purchases made using promotional credits or non-monetary incentives
- Services for which the terms explicitly state no refund is available
7. Disputes and Chargebacks
If you believe a charge was made in error, we strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in suspension of your account and additional fees. We will work in good faith to resolve any billing disputes through our support channels.
8. Contact
For questions regarding this Refund Policy or to submit a refund request, please contact us: Email: support@jackygroupofcompanies.com Website: www.jackygroupofcompanies.com Jacky Group of Companies Inc. 100 Duffy Avenue, Suite 510 Hicksville, NY 11801